DELIVERY POLICY
All products sold on this website are delivered exclusively as digital downloads. No physical goods are shipped.
Delivery Time
All digital products are delivered within 24 hours after purchase, subject to receipt of the required Instrument Info file where applicable.
Product Delivery by Platform
YAMAHA Genos, Tyros 5, PSR customers
After purchase, you are required to send your N27 Instrument Info file in order for us to prepare your personalized package.
Step-by-step instructions are provided in the linked videos: Tyros generation here and Genos generation here.
Please send your Instrument Info file to: info@dynamix-audio.com
Products are delivered as a protected CPF pack format (YEM package).
The YEM package is designed to be integrated with your existing packs, not as a standalone installation.
Medeli / Thomann customers
After purchase, you are required to send your Instrument Info file to proceed with your package.
Please send your Instrument Info file to: info@dynamix-audio.com
KORG, Roland, Tyros 3 / Tyros 4 customers
After purchase, you will receive an email containing your download link.
Korg Pa5X products are delivered in .SET format to ensure maximum compatibility and stability.
Conversion to .KST is officially supported on the Pa5X itself.
Please consult the user manual or our tutorial videos for step-by-step instructions.
Delivery Issues
If you do not receive your purchase confirmation or download email, please check your SPAM and JUNK folders first.
If the issue persists, contact us at info@dynamix-audio.com.
Product Functionality
Our products are guaranteed to function as described.
If you experience a technical issue or believe the product does not operate as intended, please contact us so we can review and resolve the issue.
This does not constitute a refund or return guarantee, but a commitment to technical support.
Support
For all delivery questions or technical assistance, please contact us at info@dynamix-audio.com or use the contact form on our website.