PRIVACY POLICY

Last updated: August 2026

Dynamix Audio is a commercial brand operated by Quadrimedia (“Dynamix Audio”, “we”, “us”, or “our”).

This Privacy Policy explains what personal information we process when you visit our website, purchase a product, activate software, or request customer support.

1. Information We Process

Depending on how you use the website and our Products, we may process:

  • Your name, email address, billing address, country, and order details.
  • Information required to deliver a product or licence.
  • Instrument identification files or other information required to prepare a personalised product.
  • Licence keys, activation status, and limited device or computer information required for software activation and licence management.
  • Information you provide when contacting customer support, including messages, screenshots, videos, files, and technical information.
  • IP address, browser information, and essential security or transaction logs generated during use of the website.

Payment information is processed by third-party payment providers, such as PayPal or card-payment processors. Dynamix Audio does not directly store complete payment-card details.

2. How We Use Information

We process personal information only when necessary to:

  • Process and confirm orders and payments.
  • Deliver downloads, licences, and personalised products.
  • Activate, validate, deactivate, and protect software licences.
  • Provide technical and customer support when requested.
  • Prevent fraud, payment abuse, licence sharing, and unauthorised access.
  • Maintain transaction, tax, accounting, and legal records.
  • Comply with legal obligations or respond to lawful requests from public authorities.

We do not sell personal information.

We do not use personal information for advertising, profiling, newsletters, or promotional emails unless the Customer has separately and expressly agreed to receive them.

3. Legal Basis

Where applicable, personal information is processed because:

  • It is necessary to complete a purchase or provide a requested Product or service.
  • It is required to comply with legal, accounting, or tax obligations.
  • It is necessary for legitimate interests such as fraud prevention, licence protection, website security, and customer support.
  • The Customer has provided consent where consent is legally required.

4. Sharing of Information

Information may be shared only when necessary with:

  • Payment processors and banks.
  • Website hosting, email, download-delivery, and licence-management providers.
  • Accounting, legal, or technical service providers.
  • Public authorities where disclosure is required by law.

These providers receive only the information reasonably required to perform their services.

Third-party services process information according to their own privacy policies and legal obligations.

5. Cookies

The website may use essential cookies required for the shopping cart, checkout, payments, account access, security, and basic website operation.

Payment providers and other essential third-party services may also set cookies required to complete their services.

Dynamix Audio does not use advertising or profiling cookies unless this policy is updated and any legally required consent is obtained.

6. Data Retention

Order, payment, and accounting information is retained for as long as required by applicable legal and tax obligations.

Licence and activation information may be retained while a licence remains valid and for a reasonable period afterwards to prevent fraud and provide support.

Support communications and technical files are retained only for as long as reasonably necessary to resolve the request, maintain support records, or protect legal rights.

Some information cannot be deleted immediately where retention is required by law, needed to complete a contract, prevent fraud, or maintain valid licence records.

7. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure.

No internet service or electronic storage system can be guaranteed to be completely secure.

8. International Processing

Some payment, hosting, email, or technical service providers may process information in countries outside the Customer’s country of residence.

Where required, such processing is handled according to applicable data-protection requirements and the safeguards provided by the relevant service provider.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of information where there is no legal or contractual reason to retain it.
  • Object to or request restriction of certain processing.
  • Withdraw consent where processing is based on consent.

Requests may be sent to info@dynamix-audio.com.

We may need to verify your identity before processing a request.

10. Changes to This Policy

This Privacy Policy may be updated when our Products, website, service providers, or legal obligations change.

The current version will be published on this page with its latest revision date.

11. Contact

For privacy questions or requests, contact:

Dynamix Audio Operated by: BOJAN BOJOVIĆ PR PROIZVODNJA ZVUČNIH I VIDEO ZAPISA QUADRIMEDIA PANČEVO Email: info@dynamix-audio.com