DELIVERY POLICY
All products sold by Dynamix Audio are digital products. No physical goods are shipped.
Delivery Methods
Depending on the Product, delivery may be provided through:
- An immediate download link.
- A download link sent by email.
- Software licence delivery or activation.
- A personalised package prepared using information supplied by the Customer.
The applicable delivery method is shown on the product page or during the purchase process.
Delivery Time
Automatically delivered Products are normally made available immediately after successful payment.
Products requiring manual licence processing or preparation of a personalised package are normally delivered within 24 hours after:
- Successful payment has been received; and
- Dynamix Audio has received all required and accurate information from the Customer.
Orders may be delayed while a payment is pending, under review, or has not been successfully completed.
Information Required From the Customer
Some Products require an instrument identification file, serial information, computer information, or other technical data before delivery can be completed.
The Customer is responsible for providing complete and accurate information.
Dynamix Audio is not responsible for delivery delays or incorrect personalised packages caused by missing or inaccurate information supplied by the Customer.
Product Delivery by Platform
Yamaha Genos, Tyros 5, and PSR Customers
After purchase, send your N27 Instrument Info file to info@dynamix-audio.com so that your personalised package can be prepared.
Instructions are available in our Tyros 5 and PSR tutorial and Genos and PSR SX tutorial.
Products are delivered as protected CPF packages for use with Yamaha Expansion Manager. These packages are designed to be integrated with your existing packs and are not intended for standalone installation.
Medeli and Thomann Customers
After purchase, send the required Instrument Info file to info@dynamix-audio.com so that your personalised package can be prepared.
Delivery cannot be completed until the required Instrument Info file has been received.
Korg, Roland, Tyros 3, and Tyros 4 Customers
Products are delivered through a download link sent to the email address provided during checkout.
Korg Pa5X products are delivered in .SET format for compatibility and stability. Conversion to .KST is supported directly on the Pa5X.
Please consult the relevant product manual or tutorial for installation instructions.
Software Products
Software licences and activation instructions are delivered by email or through the applicable activation system.
Products requiring manual licence processing are normally delivered within 24 hours after successful payment.
Completed Delivery
Delivery is considered completed when:
- Download access has been made available;
- A download or licence email has been sent to the email address provided by the Customer;
- A software licence has been issued or activated; or
- A personalised Product has been prepared and sent to the Customer.
The Customer is responsible for providing a valid email address and checking spam or junk folders.
Delivery Problems
If you do not receive your download, licence, or personalised Product within the expected delivery period, first check your spam or junk folder and confirm that the payment was completed successfully.
If the Product is still unavailable, contact:
We will investigate and resolve verified delivery problems.
Product Functionality
Products are intended to function as described on their respective product pages when used with supported systems, instruments, and configurations.
Reasonable technical support is provided for verified delivery and functionality problems.
Delivery does not create an unconditional refund right. Refunds and statutory consumer rights are governed by our Refund Policy and Terms of Service.
Contact
Dynamix Audio
Operated by Quadrimedia
Email: info@dynamix-audio.com