Frequently Asked Questions
• How can I purchase your products?
Our products are available on our website, alternatively you can always send us the list of products to: firstname.lastname@example.org so we can provide you with all the information about products and discounts.
• How you deliver your products?
Our products are delivered as downloads from our server.
• I purchased the products but did not received any download link yet?
YAMAHA Genos, Tyros 5, PSR customers:
After purchase please send us your Instrument Info file so we could proceed with your package.
Here is the VIDEO with step by step instructions.
Send your Instrument Info file to: email@example.com
KORG, Roland, Tyros 3/4 customers:
After purchase you will receive an email with the download link.
• The product came as a ZIP archive. Do I need to buy additional software to unpack ZIP archive?
Windows and MacOS can open and manage ZIP archives natively. However you can download WinRar for Windows and Unarchiver for MacOS free of charge if your system does not open ZIP files for any whatever reason.
• How long it takes to receive the package?
Korg, Roland, Tyros 3/4 products are sent automatically right after purchase. Download links are in our purchase confirmation email.
Yamaha Genos, Tyros 5 and PSR products are sent manually after you provide us with Instrument Info file, please have patient until your order is processed. It usually takes just few minutes, however if purchase is done over night or from a different time zone there is a possibility you need to wait for few hours.
If you have not receive the link after few hours please sent us an email by using our Contact Form.
• My keyboard is not listed, what should I do?
Please contact us at: firstname.lastname@example.org for more info.
• The product does not work as expected, what should I do?
Our product must work as described. If you notice that something is wrong, or something does not sounds like we presented in our video presentations, please contact us so we can resolve it.
For all further questions and help please contact us at email@example.com or use our Contact Form.