FAQ

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FAQ
• How can I purchase your products?

Our products are available for purchase in our web store. Alternatively you can always send us an email with the list of products you are interested using our Contact Form so we can provide you with all the information about products and discounts.

• I don’t have a PayPal, can I pay with a credit/debit card?

You can pay with your credit/debit card by using PayPal even if you do not have a PayPal account, also you can choose 2Checkout as a payment option.

• How much RAM memory each product consume?

Every product has pack size in its description. If you need additional information please send us an email using the Contact Form.

• How your products are delivered?

Our products are delivered exclusively as downloads from our server. We do not send any physical media, USB thumb drives, or CDs over regular mail.

• How long it takes to receive the package?

Korg, Roland, Tyros 3/4 products are sent automatically right after purchase. Download links are in our purchase confirmation email, as well as on the page you get transferred to after purchase.

Yamaha Genos, Tyros 5 and PSR products are sent manually after you provide us with the Instrument Info.n27 file, please have patient until your order is processed. It usually takes just few minutes, however if purchase is done over night or from a different time zone there is a possibility you need to wait for few hours.

PLEASE CHECK YOUR SPAM/JUNK FOLDERS IF THE EMAIL IS NOT IN YOUR INBOX!

For any other question please send us an email using the Contact Form.

• Do I need to buy additional software?

No. If the keyboard uses the proprietary software it is free for download from the official product page. Our packs come as ZIP or RAR archives. Windows and MacOS can open and manage ZIP archives natively. However you can download WinRar for Windows and Unarchiver for MacOS free of charge if your system does not open ZIP files for whatever reason.

• Do I need to buy additional hardware?

In most cases there is no need for any additional hardware as all modern keyboards now comes with expansion memory already installed. The only keyboard that did not come with a memory module pre-installed is the Yamaha Tyros 5. All other keyboards we support are shipped with a memory pre-installed so there is no need for additional hardware.

• I purchased the products but did not receive any download link yet?

After payment the email is sent to the address used during the purchase. The email contains the receipt for your purchase as well as a download link or step by step instructions on what we need from you, depending on the keyboard model you own.

PLEASE CHECK YOUR SPAM/JUNK FOLDERS IF THE EMAIL IS NOT IN YOUR INBOX!

YAMAHA Genos, Tyros 5, PSR customers:

After purchase please send us your Instrument Info.n27 file so we could proceed with your package.
Here is the VIDEO with step by step instructions.
Send your Instrument Info file to: info@dynamix-audio.com

KORG Pa, Roland, Tyros 3/4 customers:

After purchase you will receive a purchase confirmation email with the download link.

• The product does not work as expected, what should I do?

Our products must work as described. We are doing an honest business and we care about every and each customer, so it is of the utmost importance that all our customers get what they paid for and be satisfied with our products!

If you notice that something is wrong, or something does not sounds like we presented in our video presentations, please contact us so we can resolve it.

Most modern arrangers have some kind of master effects: Master Compressor and Master Equalizer in most cases. We create all our product presentations with those turned OFF. If you notice some difference in how the product sounds when using with your keyboard compared to our video presentation you should check if your master section is turned ON.

Also there could be some difference in how the keyboard velocity sensitivity is set, you should check this VIDEO for a detailed explanation.

For all further questions and help please contact with using the Contact Form.

• My keyboard is not listed, what should I do?

Please contact us at: info@dynamix-audio.com or use the Contact Form for more info.