FAQ

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FAQ2021-01-12T09:49:18+00:00
• How can I purchase your products?2021-01-12T09:44:54+00:00

Our products are available for purchase in our web store, alternatively you can always send us the list of products you are interested in to: info@dynamix-audio.com so we can provide you with all the information about products and discounts.

• How to know how much RAM memory each product consume?2021-01-12T09:44:30+00:00

Every product has pack size in its description. If you need additional information please send us an email or use our Contact Form.

• How your products are delivered?2021-01-12T09:44:13+00:00

Our products are delivered exclusively as downloads from our server.

• I purchased the products but did not received any download link yet?2021-01-12T09:26:04+00:00

YAMAHA Genos, Tyros 5, PSR customers:

After purchase please send us your Instrument Info.n27 file so we could proceed with your package.
Here is the VIDEO with step by step instructions.
Send your Instrument Info file to: info@dynamix-audio.com

KORG, Roland, Tyros 3/4 customers:

After purchase you will receive a purchase confirmation email with the download link.

If you did not receive purchase confirmation email please check your SPAM and JUNK folders first, then please contact us by email.

• Do I need to buy additional software to unpack ZIP archive?2021-01-12T09:43:46+00:00

Windows and MacOS can open and manage ZIP archives natively. However you can download WinRar for Windows and Unarchiver for MacOS free of charge if your system does not open ZIP files for whatever reason.

• How long it takes to receive the package?2021-01-12T09:43:18+00:00

Korg, Roland, Tyros 3/4 products are sent automatically right after purchase. Download links are in our purchase confirmation email.

Yamaha Genos, Tyros 5 and PSR products are sent manually after you provide us with the Instrument Info.n27 file, please have patient until your order is processed. It usually takes just few minutes, however if purchase is done over night or from a different time zone there is a possibility you need to wait for few hours.

If you have not receive the link after few hours please send us an email or use our Contact Form.

• My keyboard is not listed, what should I do?2021-01-12T09:42:55+00:00

Please contact us at: info@dynamix-audio.com for more info.

• The product does not work as expected, what should I do?2021-01-12T09:42:27+00:00

Our product must work as described. If you notice that something is wrong, or something does not sounds like we presented in our video presentations, please contact us so we can resolve it.

Most modern arrangers have some kind of master effects: Master Compressor and Master Equalizer in most cases. We create all our product presentations with those turned OFF. If you notice some difference in how the product sounds when using with your keyboard compared to our video rpesentation you should check if your master section is turned ON.

Also there could be some difference in how the keyboard velocity sensitivity is set, you should check this VIDEO for a detailed explanation.

For all further questions and help please contact us at: info@dynamix-audio.com or use our Contact Form.