Korg, Roland, Tyros 3/4 products are sent automatically right after purchase. Download links are in our purchase confirmation email, as well as on the page you get transferred to after purchase.
Yamaha Genos, Tyros 5 and PSR products are sent manually after you provide us with the Instrument Info.n27 file, please have patient until your order is processed. It usually takes just few minutes, however if purchase is done over night or from a different time zone there is a possibility you need to wait for few hours.
PLEASE CHECK YOUR SPAM/JUNK FOLDERS IF THE EMAIL IS NOT IN YOUR INBOX!
For any other question please send us an email using the Contact Form.