TERMS OF SERVICE

Last updated: August 2026

1. Overview

These Terms of Service (“Terms”) govern all purchases and use of products obtained from Dynamix Audio.

“Products” includes all software, applications, audio samples, keyboard styles, presets, sound libraries, expansion packs, configuration files, documentation, updates, downloads, and other digital content offered by Dynamix Audio, whether paid or free.

By placing an order, downloading, activating, installing, accessing, or using a Product, you confirm that you have read, understood, and accepted these Terms.

If a Product includes a separate End User License Agreement (“EULA”), that EULA additionally governs the installation and use of that Product. In the event of a conflict, the product-specific EULA governs licensing and technical use, while these Terms govern the purchase, payment, delivery, and general relationship with Dynamix Audio.

2. Digital Products and Delivery

All Products are supplied digitally. No physical goods are shipped.

Products may be delivered through an immediate download, email link, user account, licence activation, manual licence delivery, or a personalised package prepared using information supplied by the Customer.

Delivery methods and estimated delivery times are stated on the relevant product page or in our Delivery Policy. Some Products require manual processing, which is normally completed within 24 hours.

Where a Product requires an instrument identification file, serial information, computer information, or other Customer-supplied data, the delivery period begins only after Dynamix Audio receives the required information.

The Customer is responsible for providing complete and accurate information. Dynamix Audio is not responsible for delays, incompatibility, or additional work caused by incorrect or incomplete information supplied by the Customer.

3. Licence Grant

All Products are licensed, not sold. Purchasing a Product grants the Customer a limited, non-exclusive, non-transferable licence to use it under these Terms and any applicable product-specific EULA.

Unless expressly stated otherwise:

A software licence permits activation and use on one computer at a time.
A digital-content licence belongs to the individual Customer who purchased it.
Purchasing through a company or organisation does not automatically create a multi-user or team licence.
Additional users or simultaneous computer installations require additional licences.

The licence may not be shared, transferred, sold, rented, lent, sublicensed, or assigned to another person or entity.

4. Permitted Use of Digital Content

Purchased samples, styles, presets, sound libraries, and expansion content may be used in personal and commercial musical performances, recordings, original music productions, videos, broadcasts, and released songs.

The Product must be incorporated into a larger musical performance or production and must not be distributed in its original, isolated, or extractable form.

The Customer may not:

Share, upload, copy, sell, rent, lend, or redistribute the original Product files.
Include the Product files in another sample library, style pack, preset collection, expansion pack, software product, or competing commercial product.
Redistribute modified, converted, renamed, extracted, or reformatted versions of the Product.
Provide Product files to collaborators, clients, band members, studios, or other third parties who do not have their own licence.
Extract protected content from an instrument package or use it on an unauthorised instrument.
Upload Product files to cloud-storage folders, forums, torrents, file-sharing services, or other systems accessible by third parties.

Music and recordings lawfully created using the Products remain the Customer’s own work. Dynamix Audio does not claim ownership of the Customer’s finished musical productions.

5. Software Activation

Software Products may require online activation, licence validation, or a compatible licence-management system.

Unless otherwise stated, each software licence may be activated on one computer at a time. A licence may be moved to another computer by first deactivating it on the currently activated computer.

The Customer is responsible for deactivating software before formatting, replacing, selling, or otherwise losing access to an activated computer.

If deactivation is impossible because of hardware failure, theft, or another legitimate reason, the Customer may contact Dynamix Audio. Manual activation resets may require verification and may be refused in cases of repeated requests, licence sharing, abuse, or attempted circumvention of the licensing system.

Attempting to bypass, manipulate, emulate, disable, or interfere with activation, authentication, or licence protection is prohibited.

6. Software Restrictions

Except where expressly permitted by applicable law, the Customer may not:

Reverse engineer, decompile, disassemble, modify, translate, or attempt to obtain the source code of any software Product.
Remove or alter copyright, trademark, ownership, activation, or licensing notices.
Create or distribute an unauthorised modified version or derivative product.
Use any part of a Product to develop an unauthorised competing copy.
Use a Product for any unlawful purpose.

A reasonable backup copy may be created solely for personal recovery and archival purposes.

7. Giglad Ownership and Licensing

Giglad is an independent software product owned by its respective author or rights holder.

Dynamix Audio participates in the development and distribution of Giglad but does not claim ownership of the Giglad software, source code, or underlying intellectual property.

Purchasing Giglad through Dynamix Audio grants only the right to use Giglad under its applicable EULA. The Giglad EULA governs activation, permitted installations, technical use, restrictions, and termination of the Giglad software licence.

These Terms continue to govern the purchase, payment, licence delivery, customer support, and any additional Dynamix Audio content purchased for use with Giglad.

References to Giglad on the Dynamix Audio website do not transfer or imply ownership of Giglad by Dynamix Audio.

8. Demos and Compatibility

Where a demonstration version is available, the Customer is expected to test it before purchasing.

Demo limitations, duration, saving restrictions, export restrictions, and other conditions are described on the relevant product page.

The Customer is responsible for reviewing the product description, supported systems, instrument models, operating-system requirements, format requirements, and available documentation before purchase.

A Product is not considered defective merely because it:

Does not include a feature that was never advertised.
Is incompatible with an unsupported operating system, instrument, browser, DAW, plug-in host, MIDI device, or hardware configuration.
Does not match the Customer’s personal workflow or expectations.
Requires technical knowledge, configuration, compatible third-party software, or supported equipment.
Becomes incompatible because of later changes made by a third-party developer or hardware manufacturer.

9. Immediate Delivery and Right of Withdrawal

The Products sold by Dynamix Audio are digital content and software supplied without a physical medium.

By requesting immediate delivery, download access, licence delivery, activation, or preparation of a personalised Product, the Customer expressly consents to performance beginning before the end of any applicable statutory withdrawal period and acknowledges that the right of withdrawal may be lost once delivery or performance begins, to the extent permitted by applicable law.

After a Product has been downloaded, accessed, activated, delivered, or personalised, refunds are not provided for:

Change of mind.
Accidental purchase.
Failure to read the product description or documentation.
Purchase for an unsupported instrument, operating system, or device.
Incompatibility that could reasonably have been identified using an available demo or published system requirements.
Misunderstanding of advertised functions.
Inability or unwillingness to configure the Customer’s own system.

Nothing in these Terms removes any mandatory consumer right or remedy that cannot legally be excluded. If a Product is materially different from its description or has a verified defect that Dynamix Audio cannot reasonably correct, the matter will be handled in accordance with applicable law.

10. Orders, Prices, and Payments

Prices are those displayed at the time of purchase. Dynamix Audio may change prices, discounts, bundles, or promotional offers at any time. Changes do not affect completed orders.

Any applicable taxes or payment charges will be displayed or handled according to the checkout and payment provider used for the transaction.

The Customer must provide accurate billing and contact information. Orders involving suspected fraud, licence abuse, unauthorised payment use, or abusive chargebacks may be suspended or cancelled without limiting any mandatory rights of the Customer.

11. Updates and Upgrades

A purchase grants a licence to the Product and version supplied at the time of purchase.

Maintenance updates, compatibility updates, and feature updates may be provided at the discretion of Dynamix Audio unless a product page or EULA expressly states otherwise.

Future major versions, upgrades, additional content, or separately released products may require a new purchase.

Dynamix Audio is not required to maintain compatibility with every future operating system, browser, instrument, plug-in format, hardware device, or third-party application.

12. Customer Support

Dynamix Audio provides reasonable technical support for delivery, activation, and verified Product functionality.

Before requesting support, the Customer is expected to review the relevant product description, manual, system requirements, tutorials, and frequently asked questions.

Support requests must include a clear description of the problem and any reasonably requested system information, screenshots, videos, files, logs, or reproduction steps.

Technical support does not include:

General computer, MIDI, networking, sampling, music-production, or instrument training.
Configuration or repair of unsupported third-party hardware or software.
Custom modifications, conversions, programming, or product development.
Repeated explanation of information already clearly provided in the documentation.
Support for illegally obtained, modified, shared, or unsupported copies.

Dynamix Audio may refuse abusive, threatening, repetitive, unrelated, fraudulent, or unreasonable support requests.

13. User Content and Third-Party Rights

Some software Products allow the Customer to import, record, sample, convert, edit, export, or distribute their own content.

The Customer is solely responsible for ensuring that they have all rights and permissions required for any audio, samples, styles, recordings, presets, files, or other material used with the Product.

Dynamix Audio is not responsible for copyright infringement, licence violations, unlawful sampling, unauthorised distribution, or third-party claims resulting from material created, imported, processed, or distributed by the Customer.

14. Third-Party Products and Trademarks

Products may communicate with or support third-party software, instruments, file formats, operating systems, browsers, MIDI devices, and hardware.

All third-party names, trademarks, and product names belong to their respective owners. Compatibility references are descriptive only and do not imply ownership, sponsorship, endorsement, or official affiliation.

Dynamix Audio is not responsible for changes, defects, restrictions, or discontinued functionality in third-party products.

15. Disclaimer of Warranties

Products are provided “as is” and “as available” to the maximum extent permitted by applicable law.

Dynamix Audio does not guarantee that every Product will:

Operate without interruption or error.
Meet every individual requirement or workflow.
Work with every possible system or equipment configuration.
Remain compatible with future third-party updates.
Prevent data loss, system failure, network interruption, or performance interruption.

The Customer is responsible for maintaining backups and testing the complete system before live performances, commercial work, or other critical use.

Nothing in this section excludes a warranty or consumer right that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Dynamix Audio shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use a Product.

This includes loss of income, profit, bookings, business opportunities, data, settings, reputation, or interruption of a live performance.

Dynamix Audio is not responsible for failures caused by third-party software, hardware, operating systems, browsers, MIDI devices, networks, wireless interference, cables, power failures, incorrect configuration, or unsupported systems.

Where liability cannot legally be excluded, the total liability of Dynamix Audio shall not exceed the amount actually paid for the Product giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. Licence Termination

A licence may be terminated if the Customer materially violates these Terms or an applicable EULA, including by sharing, reselling, redistributing, modifying, reverse engineering, or bypassing the licence protection of a Product.

After termination, the Customer must stop using the Product and delete all installed and backup copies under their control.

Termination does not limit any other legal rights or remedies available to Dynamix Audio.

18. Privacy

Personal and technical information required for orders, delivery, activation, licence management, fraud prevention, and support is handled according to the Dynamix Audio Privacy Policy.

Payment-card information is processed by third-party payment providers and is not stored directly by Dynamix Audio.

19. Changes to These Terms

Dynamix Audio may update these Terms for future purchases, future releases, legal requirements, security, or changes to its Products and services.

Updated Terms apply from the date they are published. Changes will not retroactively remove rights already granted for a purchased Product except where required by law, security, prevention of abuse, or enforcement of an existing obligation.

20. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Serbia.

Disputes shall be subject to the jurisdiction of the competent courts of the Republic of Serbia, except where mandatory consumer-protection law gives the Customer the right to bring a claim in another jurisdiction.

If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

21. Contact and Seller Information

For orders, licensing, activation, and technical support:

Dynamix Audio
Email: info@dynamix-audio.com
Website: https://dynamix-audio.com/

Operated by: BOJAN BOJOVIĆ PR PROIZVODNJA ZVUČNIH I VIDEO ZAPISA QUADRIMEDIA PANČEVO
Registered office: Joakima Vujica 65, Pancevo, Serbia
Registration number: 65998700
Tax identification number: 112281316

Terms Of Service