FAQs Archive

Q: • On how many keyboards the purchased pack can be installed on?

Every purchased pack is made only for one keyboard. If you need the same pack for multiple keyboards please send us an email using the Contact Form .

Q: • YEM does not show package contents?

The latest version of YEM should be used for our packs to work properly. If an older version of the software is used, the contents of the pack will not be displayed and the pack will not install properly.

Q: • How can I pay for your products?

You can pay with PayPal , also you can choose 2Checkout as a payment option if you want to pay with your debit/credit card. Alternatively we accept wire transfer directly from your bank for which you need to contact us before purchase. For some reason PayPal offers some local payment methods as an option, for example Przelewy24 in Poland, or Ideal and Sofort in Netherlands, however those services are not supported and the order will not be completed.

Q: • The product does not work as expected, what should I do?

Our products must work as described. We are doing an honest business and we care about every and each customer, so it is of the utmost importance that all our customers get what they paid for and be satisfied with our products! If you notice that something is wrong, or something does not sounds like we presented in our video presentations, please contact us so we can resolve it. Most modern arrangers have some kind of master effects: Master Compressor and Master Equalizer in most cases. We create all our product presentations with those turned OFF. If you notice some difference in how the product sounds when using with your keyboard compared to our video presentation you should check if your master section is turned ON. Also there could be some difference in how the keyboard velocity sensitivity is set, you should check this VIDEO for a detailed explanation. For all further questions and help please contact with using the Contact Form .

Q: • Do I need to buy additional software?

No. If the keyboard uses the proprietary software it is free for download from the official product page. Our packs come as ZIP or RAR archives. Windows and MacOS can open and manage ZIP archives natively. However you can download WinRar for Windows and Unarchiver for MacOS free of charge if your system does not open ZIP files for whatever reason.

Q: • I purchased the products but did not receive any download link yet?

After payment the email is sent to the address used during the purchase. The email contains the receipt for your purchase as well as a download link or step by step instructions on what we need from you, depending on the keyboard model you own. PLEASE CHECK YOUR SPAM/JUNK FOLDERS IF THE EMAIL IS NOT IN YOUR INBOX! YAMAHA Genos, Tyros 5, PSR customers: After purchase please send us your Instrument Info.n27 file so we could proceed with your package. Here is the VIDEO with step by step instructions. Send your Instrument Info file to: info@dynamix-audio.com KORG Pa, Roland, Tyros 3/4 customers: After purchase you will receive a purchase confirmation email with the download link.