Our products must work as described. We are doing an honest business and we care about every and each customer, so it is of the utmost importance that all our customers get what they paid for and be satisfied with our products!
If you notice that something is wrong, or something does not sounds like we presented in our video presentations, please contact us so we can resolve it.
Most modern arrangers have some kind of master effects: Master Compressor and Master Equalizer in most cases. We create all our product presentations with those turned OFF. If you notice some difference in how the product sounds when using with your keyboard compared to our video presentation you should check if your master section is turned ON.
Also there could be some difference in how the keyboard velocity sensitivity is set, you should check this VIDEO for a detailed explanation.
For all further questions and help please contact with using the Contact Form.